Purchase Options & Cancellation Policy

Last Updated: May 28, 2026

At Impressa Flowers, we curate luxury botanical experiences and bespoke arrangements tailored specifically for you. Because flowers are highly perishable, natural products that are secured and designed to order, we enforce the following policies regarding purchases, subscriptions, and cancellations.

1. Everyday Retail & Online Store Orders

Cancellation Window: Any cancellations or modifications to standard online store orders must be requested at least 48 hours prior to your scheduled delivery or pickup date.

Late Cancellations: Cancellations made less than 48 hours before the scheduled date are non-refundable. At that stage, your premium botanical inventory has already been secured and custom-designed for your order.

2. Floral Subscriptions & Recurring Purchases

Automated Billing: If you opt into a recurring floral subscription purchase option, your payment method will be automatically billed at the frequency selected at checkout.

Modifications & Cancellations: You can skip a delivery or cancel your subscription at any time through your customer account portal, or by emailing us.

Cut-Off Deadline: Changes must be submitted at least 3 business days before your next scheduled billing cycle. Once a subscription payment processes, that cycle's order cannot be cancelled or refunded.

3. Special Activations, Floral Carts, & Custom Orders

Non-Refundable Retainer: For specialized mobile activations (such as our Floral Cart Experience), custom workshops, or large-scale private event setups, a non-refundable retainer fee is required to secure your booking date.

Event Cancellation Timelines:

- More than 30 days prior: Cancellations made more than 30 days before the scheduled activation date will be released from any remaining final balances, but the initial planning retainer is forfeited.

- Within 30 days: Cancellations made within 30 days of the scheduled date are entirely non-refundable, as custom inventory, specific stem counts, and design staffing are contractually locked in.

4. Inclement Weather & Studio Redeliveries

- Severe Weather Adjustments: In the event of extreme or hazardous local weather conditions that make transportation unsafe, Impressa Flowers will contact the sender to coordinate a priority delivery window as soon as conditions clear, or arrange a studio pickup.

- No Refunds for Unattended Deliveries: To preserve the integrity of our art, our couriers require hand-to-hand delivery and will not leave flowers unattended on porches or doorsteps. If a delivery attempt fails because no recipient is present, the arrangement will be safely returned to our climate-controlled studio. Cancellations, refunds, or chargebacks are not permitted due to a failed in-person hand-off attempt.

5. How to Request a Cancellation

To request a cancellation, pause a subscription, or modify an eligible order, please contact us immediately with your order number:

- Email: impressaflowers@gmail.com

- Business Entity: Impressa LLC