Refund policy

Here is a comprehensive Return and Refund Policy for Impressa Flowers, specifically tailored for a luxury floral business with a strict in-person delivery requirement.

Return & Refund Policy

At Impressa Flowers, we specialize in bespoke, botanical luxury designs. Because our arrangements are made-to-order with fresh, perishable botanical elements, our policies are designed to ensure you receive the highest quality floral art.

1. Perishable Goods Policy (All Sales Final)

  • Final Sale: Due to the living and perishable nature of our products, all floral sales are final and are not eligible for traditional returns or exchanges.

  • Artistic Variation: Every arrangement is unique. Natural variations in bloom size, color, and shape are inherent to fresh flowers and are not considered defects.

2. Delivery & Redelivery

To maintain the integrity of our designs, Impressa Flowers does not leave arrangements unattended.

  • Failed Delivery Attempts: If no one is available to receive the flowers in person, the arrangement will be returned to our climate-controlled studio to preserve its freshness.

  • Redelivery Fees: A secondary delivery fee will be charged for any subsequent delivery attempts.

  • No Refunds for Non-Reception: Refunds will not be issued if a delivery is unsuccessful due to the recipient being unavailable or if an incorrect delivery address was provided by the sender.

3. Quality Concerns & Claims

We take great pride in our botanical luxury aesthetic. If there is a genuine issue with the quality of your arrangement:

  • 24-Hour Notification: You must contact us within 24 hours of receipt.

  • Photo Evidence: A clear, high-resolution photograph of the arrangement must be provided for our team to review the claim.

  • Resolution: At our sole discretion, we may offer a replacement arrangement or a store credit for future use. We do not offer cash refunds for quality disputes once a delivery has been accepted.

4. Cancellations & Modifications

  • Standard Orders: Cancellations are accepted for a full refund if requested at least 48 hours prior to the scheduled delivery date.

  • Late Cancellations: Requests made within 48 hours of delivery are subject to a restocking fee, as the specific floral inventory (such as specialty peonies or ranunculus) has already been sourced for your order.

  • Event/Custom Services: For larger activations or custom bridesmaid shower services, please refer to the specific terms outlined in your signed Service Agreement.

5. Contact Us

For all inquiries regarding your order or to submit a quality claim, please contact us at:

Impressa Flowers Email: impressaflowers@gmail.com